Job Description

Job Description

Job Description

Our Mission in Action
Every team member at TBHC brings their talent and passion to work each day to connect with our patients. We see each patient as much more than their disease, and we go beyond job tasks to build relationships and trust. By honoring each team member’s unique contribution to the patient experience and to healing, we achieve excellence together and reveal the heart of who we are.

Our Commitments

• Live the Heart of Connection declaration of promise to patients and families, to each other, and to ourselves.
• Treat all members of the team with respect, recognizing that each team member’s unique contribution is key to our success.
• Participate in teams to improve patient experience, operational processes, and patient outcomes.
• Take a leadership role, regardless of traditional job duties, going beyond those duties to lead TBHC to higher performance.

Position Summary
The Epic Lead Analyst for Cadence and Prelude is the primary support contact for these scheduling, registration, and patient access applications. You will take part in every phase of the system development life cycle, from developing use cases and evaluating software solutions to technical design, build, testing, go live, and ongoing optimization. You will work closely with the interface project manager, application teams, and technical teams to deliver reliable, well supported systems for our clinical and operational partners.

Key Responsibilities

• Serve as the primary support contact and subject matter expert for Cadence and Prelude.
• Participate in all phases of the system development life cycle, including requirements gathering, use case development, and evaluation of software solutions.
• Understand the operational practices of scheduling and payer authorization, including the nuances of provider schedule visits, and how these practices relate to medical record flow for appointments.
• Build provider scheduling templates, coordinating involvement from department resources and finalizing a long term strategy for maintaining the templates.
• Participate in the analysis and build of visit types, panels, provider and resource pools, and the templates for those providers and resources.
• Maintain working knowledge of the areas that integrate with Cadence, including check in, registration, benefits, referrals, PCP assignment, and orders.
• Create documentation of business requirements and of current and future state workflows.
• Design, validate, and confirm new or changed functionality in Epic environments to meet customer specifications.
• Coordinate all testing phases of associated applications during implementations and upgrades.
• Lead triage, root cause analysis, and resolution of application issues, escalating as appropriate and communicating status clearly to stakeholders.
• Partner with the interface project manager and technical teams to support integrations that touch scheduling, registration, and ADT workflows.
• Collaborate with application teams, revenue cycle, patient access, and clinical and operational leaders to align workflows with best practice.
• Support upgrades, patches, and new release adoption, including validation and post upgrade monitoring.
• Develop strong relationships with end user communities, customers, and business partners.
• Develop and maintain documentation, training materials, and support procedures.
• Manage projects with a moderate amount of assistance from the Application Manager.
• Mentor and provide guidance to other analysts.

Qualifications

• Bachelor’s degree in information systems, healthcare administration, a related field, or equivalent experience.
• Current Epic certification in Cadence and Prelude, or the ability to obtain certification within the timeframe set by the organization.
• Several years of hands on Epic application support or implementation experience, ideally including a lead or senior role.
• Strong knowledge of patient access, scheduling, registration, and payer authorization workflows in a hospital or ambulatory setting.
• Proven skill in issue triage, troubleshooting, and working across technical and operational teams.
• Excellent communication, organization, and problem solving skills.

The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.

Company Description

The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.

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