Job Description

ABOUT STARLIMS

STARLIMS provides leading Laboratory Information Management System (LIMS) solutions that have served customers worldwide for more than 30 years. The STARLIMS suite helps laboratories improve the reliability of sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and deliver comprehensive reporting, monitoring and analysis.

With support centers across the globe, STARLIMS solutions are used in laboratories across a wide range of industries, including pharma and biotech, life sciences, food and beverage, manufacturing, oil and gas, petrochemical, chemical, public health, forensics and environmental, offering global career opportunities.

ABOUT THE ROLE

The Business Consultant is a highly visible position that plays a key role in the sales process and in customer retention. Business Consultants support the Sales team in meeting annual revenue objectives through technical expertise and strategic guidance, and are expected to operate with professionalism, strategic insight and a customer-centric approach.

The role requires in-depth knowledge of the laboratory informatics industry and strong proficiency with STARLIMS products. You will work closely with teams across the organization to develop technical solutions tailored to customer needs, contributing to the overall sales strategy and influencing purchase decisions.

PRIMARY RESPONSIBILITIES

• Sales Support: Partner with the Sales team to drive the pre-sales process and stay aligned with revenue targets.
• RFI/RFP Support: Contribute the technical sections of RFIs and RFPs, ensuring the content is accurate, comprehensive and competitive.
• Solution Demonstrations: Develop and deliver tailored demonstrations that showcase the strengths and value of STARLIMS and address each customer’s specific needs and challenges.
• Cross-Functional Collaboration: Work closely with Professional Services, Product Management, Sales Operations, Marketing and Support to enable cohesive, efficient pre-sales and post-sales workflows.
• Customer Engagement: Communicate regularly with customers to ensure satisfaction, act as a trusted technical advisor and build lasting partnerships.
• Industry Expertise: Stay current on industry trends, competitive products and emerging technologies to position our solutions effectively.
• Strategic Input: Provide feedback on product enhancements and strategic initiatives, weighing both financial outcomes and customer impact.
• Integrity and Communication: Present complete, accurate information to internal and external stakeholders, keep commitments and uphold company values.

QUALIFICATIONS

• Strong understanding of the laboratory informatics industry.
• Hands-on experience in laboratory environments, or strong familiarity with laboratory operations and informatics requirements.
• Strong understanding of relevant regulatory standards.
• Ability to develop tailored technical solutions and explain complex information clearly.
• Strong problem-solving and analytical skills, with a customer-focused approach.
• Effective verbal and written communication skills for internal and client-facing interactions.
• Collaborative approach to working across departments to achieve business objectives.

Preferred

• Basic experience with SQL-compliant databases, particularly Oracle and Microsoft SQL Server.

BENEFITS

STARLIMS offers market-competitive benefits.

If you are looking for an opportunity to stay ahead of the innovation curve while building on a proven foundation, we want to hear from you.

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